Hi there! It’s going to be great to meet you!

Waiting for the Meet and Greet

You don’t need to do very much to prep for our meeting. No paperwork, no polishing the woodwork – heck you don’t even have to get the cats to be social! During the visit with you, I’ll just talk with you a bit, answer your questions and ask you to show me litter and feeding stations. I’ll review how to request services and make sure you’re comfortable with me and my procedures. If you have any questions before the meet and greet, don’t hesitate to text me at 757-777-5427. I’m glad to assist!

Must Have

Most importantly, I’ll need one copy of your key at the meeting.  I can come back for them, but there’s a $20 charge for key pickup or return. I will keep this key on file tagged with your pets names until your next service, or if you happen to lock yourself out. (Happens all the time!) I do not accept key delivery or pickup at my home since my schedule of visits keeps me busy with long unpredictable hours.

Alternatives

I am familiar with many methods of key-less entry, and my client management software has space for access codes. These are no problem at all.

If you are uncomfortable with me maintaining your key, you can have a lock-box outside your home and give me the code. These are inexpensive and available at any hardware store. The lock-box must be in a safe, dry and pest-free area with easy access. I would take this opportunity to remind you that it’s bad business to rob your clients, so I don’t.

Metro Living

If you live in an apartment, you’ll want to decide some things before I get there for the meeting. Apartments present their own challenges in Virginia Beach and Norfolk, many new or recently renovated buildings have gone key-less, or are using access fobs. If you were not issued an extra fob, don’t panic! I’ve got this down to a science now, so here’s what we’ll do: You leave the key and fob in an envelope for me at the leasing office (must be on premises!) and I will leave them back with the leasing office -OR- I can detach the fob at the last service and leave it in your unit. I can then lock the door and slide the key under your door where it’ll be inaccessible. Your choice!

Parking

If you live in a gated community or apartment building, parking is another thing you may need to think about. I’ll need a code or fob to get through access gates. I may need to know where to park if you’ve got numbered parking or a parking garage. If street parking is required, I may need a parking pass or hang tag.

If you’re reading this and thinking you need to talk to me about something before the meeting, just text or call me. I’ll be glad to answer any questions or respond to any concerns.

That’s it! You can relax! Thank you for the opportunity to meet you and your fur-family!